{"id":2769,"date":"2021-01-27T14:26:01","date_gmt":"2021-01-27T14:26:01","guid":{"rendered":"https:\/\/torrefacteursansfrontiere.com\/faq\/"},"modified":"2025-02-17T15:16:18","modified_gmt":"2025-02-17T20:16:18","slug":"faq","status":"publish","type":"page","link":"https:\/\/torrefacteursansfrontiere.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

<\/i><\/i><\/span>How do subscriptions work?<\/span><\/a><\/h4><\/div>
\n

After selecting your favorite coffee from the subscriptions section, it will be sent to you at the frequency you choose. At any time you are free to cancel your subscription (or modify it in your account ** If feasible**). A reminder email will be sent to you before the official order to validate if changes are desired.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are the delivery rates?<\/span><\/a><\/h4><\/div>
\n

Whether it is for subscription or regular orders, a shipping and handling rate is set at $14.55 for all orders of $59.99 and less. All orders of $60 and more will be shipped at our expense with great pleasure!<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How to make coffee?<\/span><\/a><\/h4><\/div>
\n

Although there are as many different ways to prepare coffee as there are humans on earth, the recommended recipe is indicated on the coffee bags. Usually one tablespoon per cup of water is calculated. So a regular 340 g bag will give you about 40 cups of coffee while a 454 g bag will give you about 50 cups. *Considering that a tablespoon weighs approximately (between 6 and 9 grams) depending on the density of the material.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Which appliance should I use to grind the coffee?<\/span><\/a><\/h4><\/div>
\n

All appliances are good for grinding coffee beans, the important thing is not to grind over a long period of time so as not to heat up the grind. It is strongly advised to grind the coffee just before brewing it in order to keep its freshness as long as possible.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it possible to have a personalized grind on request?<\/span><\/a><\/h4><\/div>
\n

If you would like to have a grind on demand, for a piston coffee maker (Bodum) or a percolator for example, please indicate your grind in the “additional instruction” box just before going to the checkout.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is the standard grind that Torr\u00e9facteur sans fronti\u00e8re uses?<\/span><\/a><\/h4><\/div>
\n

It is a fairly fine grind that is somewhere between the grind used for automatic filter machines and the espresso grind.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Why is coffee not taxable?<\/span><\/a><\/h4><\/div>
\n

Considered a basic food product, coffee sold in bulk is not taxable federally or provincially. Basic groceries are defined as most food and beverages intended for human consumption, including sweeteners, seasonings and other ingredients that must be mixed with these foods and beverages or that may be used in their preparation.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long do I have to wait for my order?<\/span><\/a><\/h4><\/div>
\n

Orders are usually shipped the next day. The delivery time may then vary depending on your location. We use a private carrier so your order will arrive quickly. Canada Post is occasionally used in some cases.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>My package was stolen, what should I do?<\/span><\/a><\/h4><\/div>
\n

Unfortunately we are not safe from criminals who may have sniffed the sweet aroma of our coffee. If you have been a victim of theft, write to us and we will put you in contact with our transport company.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2769","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ - Torr\u00e9facteur sans fronti\u00e8re<\/title>\n<meta name=\"description\" content=\"FAQ - Torr\u00e9facteur sans fronti\u00e8re : shipping, products, subscriptions, making coffee, appliances, grind, coffee, etc.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/torrefacteursansfrontiere.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - 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